Troubleshooting the Image Viewer

When double-clicking the image thumbnail does nothing: Add as a trusted site and disable popup blockers. If you canot disable the popup blockers in one browser, try a different browser. When the viewer window opens but the image does not load: Try clearing your browser cache. Check that you have Flash installed and updated. […]

System Requirements

The following are required to access the Shared Shelf Common’s images and tools: A high-speed internet connection (not a dial-up connection) Flash Player, available for free online Update or install the latest version of Flash Popup blockers must be disabled or popup windows allowed from * and * Need more info? Cookies must be enabled […]

Disabling Popup Blockers

Disable for… Internet Explorer (Windows XP SP2) Internet Explorer 7 Internet Explorer 8 Firefox Safari Google Toolbar Yahoo Toolbar AOL Toolbar Starware Toolbar (for Internet Explorer) Pop-up Stopper Popup Manager (for Internet Explorer) PopUpCop (for Internet Explorer) Norton Internet Security Internet Explorer (Windows XP SP2) When you install the Windows XP Service Pack 2 (SP2), […]

Clear your Browser cache

Browsers… Internet Explorer Firefox for PCs Firefox for Macs Safari Internet Explorer Open a new Internet Explorer browser. Go to the “Tools” toolbar menu and select “Internet Options…” For IE 7 users, the “Tools” toolbar button is located in the upper right corner of the window. The “Internet Options” window should open to the “General” […]

Enable cookies

Cookies are messages sent to a web browser by a web server. Their main purpose of cookies is to identify users, in order to remember login information, prepare customized web pages, or save preferences that you have set for specific web sites. Shared Shelf Commons uses cookies, so you will need to enable them while […]

Set Shared Shelf Commons as Trusted Site

Internet Explorer users may want to set Shared Shelf Commons as a “Trusted Site” in their browser settings. Open a new Internet Explorer browser window. In the browser toolbar, click Tools > Internet Options… For IE 7 users, the Tools option is located in the upper right corner of the window. In the window that […]

Change Screen Settings

A screen resolution of at least 1280 x 1024 pixels is recommended for optimal viewing of Shared Shelf Commons. For optimal viewing of Shared Shelf Commons images, especially in the OIV, your color settings should be set to True Color (32 bit). Please use the following instructions to change the monitor resolution and color settings […]

Disable Flashblock

Flashblock is an add on for Firefox that blocks all Macromedia Flash content from loading. You will need to click on a placeholder in order to view the Flash content. Unfortunately, this plugin will prevent you from viewing images in the Image Viewer, so you will need to add Shared Shelf Commons as an exception. […]

Supported Browsers

Supported browsers Supported browsers Platform Browser Windows XP, Vista, 7, Windows 8Check which Windows version you are running 7.0-102 3.5+ 18+ Max OSX 10.5* (Leopard), OS 10.6* (Snow Leopard), OS 10.7 (Lion), OS 10.8 (Mountain Lion), OS 10.9 (Mavericks), OS 10.10 (Yosemite), 10.11Find your OS version on your computer *Safari is not supported for these […]

Troubleshooting questions

Common Troubleshooting problems: Can’t open thumbnails? You may need to disable your popup blockers. Can’t view the icons in the Image Viewer window? If you are using an Internet Explorer browser, try setting Shared Shelf Commons as a Trusted Site. Is the Image Viewer window opening blank, with no image? You may need to clear […]

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